Airline Customer Experience Specialist (M/F/D)

In 2023, Swissport International AG provided best-in-class airport ground services for some 232 million airline passengers (2022: 186 million) and handled roughly 4.7 million tons of air freight (2022: 4.8 million) at 115 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. At the end of December 2023, the world's leader in airport ground services and air cargo handling, with currently around 60,000 employees, was active at 286 airports in 44 countries on six continents.

For our EasyJet team, we are looking for motivated individuals to join us in the role of

AIRLINE CUSTOMER EXPERIENCE SPECIALIST (M/F/D)

WORKLOAD | 30-32 HOURS/WEEK, FRIDAY TO MONDAY

CONTRACT | FROM DECEMBER 2024 UNTIL APRIL 2025
WORKPLACE | GENEVA AIRPORT

Your Tasks:

• Drive Easyjet vision of being the most loved European airlines by ensuring that an industry leading customer experience is delivered at Geneva airport
• Drive Easyjet culture of making travel easy by identifying areas of improvements and any frictions within your airport customer journey
• Proactively engage with Ground Ops partners to drive standards and ensure compliance to procedure
• Show complete ownership for any customer complaints during your shift and drive resolution using all tools at your disposal
• Coordinate actions and organize events to improve customer experience and address concerns in times of disruption
• Become the bridge between our Operational delivery teams and Customer Experience team, ensuring great synergy between all functions

Your Profile:

• Bilingual in English and French, both spoken and written, any other language a plus
• Bachelor or Master’s degree in business administration, Marketing, Hospitality Management or any other related field
• Minimum 2-3 years of experience working in a customer-oriented role, preferably in the aviation industry
• Experience in event management a plus
• Available to work Fridays until Mondays as well during Christmas, New Year and Easter and irregular hours between 9 am and midnight in shifts
• Willing to travel to Easyjet’s headquarters for trainings

Your Personality:
 

• Strong organizational and multi-tasking skills
• Ability to work under pressure and handle stressful situations
• Excellent communication and interpersonal skills
• Problem solving, empathy, active listening and ability to read customers
• Attentive, precise, serious and punctual
• Excellent computer and presentation skills

If this opportunity sparks your interest, we look forward to receiving your application including a letter of motivation via our online platform!