IT Business Applications Specialist - Region DACHIT

Datum: 27.02.2024

Standort: Zürich, CH

Unternehmen: Swissport International AG

In 2022, Swissport International AG provided best-in-class airport ground services for some 186 million airline passengers (2021: 97 million) and handled roughly 4.8 million tons of air freight (2021: 5.1 million) at 117 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. The world's leader in airport ground services and air cargo handling, with currently around 57,000 employees, was active at 294 airports in 44 countries on six continents. Visit us on


To complete our IT Team, we are looking for a motivated

Workload | 100%
Location | Opfikon/Glattbrugg with possibility of Home Office


Your Tasks:


  • Manage a portfolio of business applications of the DACHIT region
  • Keep applications related information up to date (documentation, contract, licenses, certificates, …)
  • Architect improvements and evolution of the applications landscape of the given portfolio and in alignment with the overall regional and global applications setup
  • Support colleagues in the usage of the application including application training activities
  • Manage projects, changes and integration of applications
  • Monitor the availability and performance of the applications portfolio
  • Ensure that full support model is in place - identifying gaps and addressing where needed
  • Liaise with developers and vendors as per requirements
  • Test and approve test results
  • Pro-actively manage and control licenses for operational needs
  • Adhere to Swissport policies and compliance standards
  • Reporting all aspects of quality for the assigned applications:
    • performance according to underlying Standard Level Agreements (SLAs)
    • user satisfaction
    • usage of the applications
    • incidents, problems, service request & changes related to the IT service(s)


Your Profile:


  • University degree in engineering, computer science or similar education
  • At least 3 years experience in IT Application Management and /or Project Management
  • Broad understanding of a business or service environment and awareness of the factors that influence business decisions and strategy
  • Knowledge of Visio or other diagram design tools are an advantage
  • Strong written and oral presentation skills
  • Fluent command of oral and written English as the corporate language; knowledge of any other language would be an advantage
  • Willingness to travel (up to 20%) in Europe


Your Personality:


  • Curiosity and ability to question the status quo
  • Interest and motivation in elaborating project proposals
  • Positive, constructive and service-oriented mindset
  • Analytical, planning and problem-solving skills
  • Ability to work in a dynamic and multi-cultural matrix organization, to stay composed and resilient in ambiguous situations



Are you interested and looking for a challenge? Our vacancy is your opportunity to put your skills to the test in a multicultural company.

We look forward to receiving your complete online application!